Management Liability

A disgruntled restaurant employee put dishwashing liquid in the food served at dinner service. Many patrons fell ill, and the story hit the papers delivering bad press to the restaurant.

The insured restaurant incurred $37,000 in retaining the services of an external crisis management company to oversee the recall and to ensure that any damage to the company’s reputation was minimal.

The insurer reimbursed the restaurant $37,000 for crisis management costs.

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