Terms and Conditions

 

It is important that you read the terms and conditions listed below from BizCover for Brokers as they apply to you.

Agency Notice

BizCover for Brokers (BizCover) is a trading name of BizCover Pty Ltd (ABN 68 127 707 975; AFSL 501769). In effecting this insurance BizCover will be acting under an authority given to it by the insurer and will be effecting the contract as agent of the insurer and not of you or the insured.

 

General Advice Warning

We do not recommend an insurance policy for the insured, we only offer the policies available to us from the insurers listed on our website. Any advice provided is General Advice only. General Advice is advice that has been prepared without considering the insured’s current objectives, financial situation or needs.

Therefore, before acting on any advice provided by BizCover, you should consider the appropriateness of the advice having regard to the insured’s current objectives, financial situation or needs. If the advice provided relates to the acquisition or possible acquisition of a new insurance policy the insured should read the Product Disclosure Statement and/ or Policy Wording (available on our website) before making any decision about whether to acquire such a financial product.

 

Retail Client disclosures

You acknowledge that in making available general insurance policies for purchase, BizCover will at no stage be providing Financial Product Advice to a Retail Client (as those terms are defined in the Corporations Act, 2001 (Cth)).

You must comply with all applicable legal requirements when providing Financial Product Advice to a Retail Client, including but not limited to the provision of your Financial Services Guide.

In the event that BizCover is deemed to have provided Financial Product Advice:

(a) BizCover expressly prohibits you from passing on that Financial Product Advice to a Retail Client; and

(b) such Financial Product Advice is only intended for use by you and must not be made available to any Retail Client.

 

Renewing the Policy

We will send you notification of whether the insurer is prepared to negotiate to renew the insured’s policy and if so, on what terms, at least 14 days before the policy’s expiry date.

Unless we require a new proposal or declaration from the insured to determine the premium or decide to offer renewal (we will tell you by email if this is the case), the renewal notice will show the premium for the new period of insurance, and may also include notice of any changes to the terms of the policy.

When you receive a renewal offer, you must tell us before expiry if the information contained in it is incorrect or incomplete and make such additional disclosure to us as is required pursuant to the insured’s duty of disclosure. We will then consider the additional information and whether and on what terms we are able to arrange for renewal.

We will send you an email notification for you to either complete the renewal online or to contact us. Please ensure you keep us updated of any change to your email address.

 

Commission and Fees

For each insurance product the insurer will charge a premium. We receive from the insurer a commission that is a percentage of this premium, varying between 0% and 30%.

We also charge per policy a platform fee of $20 to $200 (ex. GST) for administering the policies we arrange. This fee relates to the delivery of the service from BizCover including but not limited to the provision and maintenance of the technology platform and the services provided by BizCover’s consulting and administrative personnel. It is calculated based on factors including the work involved, the nature of the insured’s business and the product selected.

All fees payable for services will be advised separately from the premium on the invoices we provide.

 

Policy Cancellation

You may cancel the insured’s policy at any time by providing written notice to us. The insurer may cancel the policy in accordance with the Insurance Contracts Act, 1984 (Cth).

 

BizCover Remuneration Rights on Policy Cancellation

On cancellation of any insurance policy effected through BizCover, unless the cancellation takes place within any applicable cooling-off period, you agree and will inform the insured that the commission and any fees paid to BizCover are non-refundable to the insured and may be deducted by BizCover from any refund otherwise payable by the insurer to the insured on cancellation of the policy, irrespective of any terms to the contrary in the policy.

 

Privacy Notice

We generally collect personal information from you, the insured or through service providers that act for us. However, there may be occasions when we collect it from someone else where they hold relevant information.

We will use your personal information and that of the insured for the purposes for which it was collected (which is usually to arrange a quote for insurance or an insurance policy; assist with any claims the insured makes; or to contact you), other related purposes and for the other purposes outlined in our Privacy Policy.

You and the insured may choose not to give us your personal information, but this may affect our ability to provide a product or service, including arranging a quote for insurance or an insurance policy, communicate with you or respond to your enquiries.

We may disclose your and the insured’s personal information to insurers, our service providers, our referral partners (if you purchased through us as a result of a referral) and other parties as detailed in our Privacy Policy.

For more details on what personal information we collect, how we collect it and from whom, and how we hold, use and disclose personal information please refer to our Privacy Policy. The Privacy Policy also provides information about how you can access your personal information, seek correction of it and complain about a breach of privacy law and how we will deal with such a complaint.

You can access our Privacy Policy at www.bizcoverforbrokers.com.au/privacy or you can contact us and request a copy be sent to you.

By mail:                                                                      By email:

Privacy Officer                                                            privacy@bizcover.com.au

BizCover for Brokers

Level 2, 338 Pitt Street, Sydney NSW 2000

 

Disclosure relating to Hollard International BV

Hollard International BV is a shareholder in BizCover Pty Limited and via a related party, The Hollard Insurance Company Pty Limited, sells (non-retail) insurance policies through the brand RelyOn via the BizCover platform.

 

Dispute Resolution

We have complaint handling and internal dispute resolution procedures in place. This service is available to you free of charge. Clients who are not satisfied with our services may contact our Customer Resolution Officer on 1300 249 268 or customerresolution@bizcoverforbrokers.com.au to raise any concerns they have. More information about how we handle complaints, including our internal dispute resolution procedures is available at https://www.bizcoverforbrokers.com.au/wp-content/uploads/2019/03/BC1165_Complaint-and-dispute-resolution-guide_FINAL.pdf

BizCover Pty Limited is a member of AFCA.  AFCA provides independent external dispute resolution services and can be contacted at: 

Phone: 1800 931 678

Email: info@afca.org.au

Website: www.afca.org.au

 

Making a Claim

You must lodge all insurance claims on policies issued through BizCover, with the BizCover Claims Team.  This can be done by completing the relevant claim form, available on our website (www.bizcoverforbrokers.com.au/make-a -claim) or by emailing claims@bizcoverforbrokers.com.au or calling 1300 295 262.  To make a personal accident insurance claim, please contact a member of the BizCover for Brokers team.

 

Broker Agreement

Our agreement with you is otherwise contained in your Broker Agreement.  The terms of that Agreement should be read in conjunction with these Terms & Conditions.